This article was written for “medical representatives” as target audience. If you are not a sales representative or have sales representatives in your organization, you can skip this post.
Medical Representative : A medical representative is a title given to one who is hired by a pharma company to take care of its business in a given geographical area. Though the designations vary with various companies, the basic job remains the same, that of a medical representative. Hence let us use this as a basic term to describe the job function.
Background/Context of the job:
The job of a medical representative is tough to define. It is not limited to but includes the following basic realities:
●The job is to primarily maximize the prescriptions from doctors in that geographical area for the chosen brands of the company.
●Though companies have policies, guidelines, training and recommendations to the reps, generally they are inadequate in reality. Reps learn a lot from peers and also from their own experience in the field. The managers who work with them try to pass on and impart as much as possible both in the best interests of the company and the individual. This is a sound ecosystem that functions.
●Pharma reps who can think and translate their thoughts into new ways of approaching the business are free to do and hence they do well in creating business and also either go up the ladder or get better opportunities from other companies.
●Purely by experience, reps know their territory well and where business comes from. In line with the company’s policies and using their own innovativeness they arrive at a work plan for each day and execute it for productivity and maximizing the business.
●The work pattern involves both appointment calls and walk-in calls of doctor as customers and then once inside the chamber of a doctor the job involves prescription oriented detailing, sharing samples, documents, campaign gifts and so on.
●The reps learn to factor all the territory knowledge that they have into their plan for time management.
●They also do mass detailing in hospitals, medical colleges or with resident doctors(interns and PGs in medical college hospitals).
●Experienced reps learn to visit chemists to get more information on doctor’s prescribing habits, availability of stocks, competitor’s information etc. These also involve timings as chemists prefer to see and are willing to have a chat only when they don’t have customers to be attended to. Such information gathered help in fine-tuning objectives while visiting doctors either to request for more prescriptions or to thank them adequately to continue those prescriptions to maintain business.
●Reps also fulfill other requirements of the company like weekly, monthly, quarterly, annual sales reports, campaign reports of sales and samples, feedback reports, expense reporting, other special budget expenses etc.
●Maintaining a primary sales(company to distributor) and secondary sales(distributor to retailers) along with monitoring of take-backs(like expiry) and so on comes as a part of the job.
●Any knowledge, training skills, promotions and your career depends solely on how good you do this fundamental job in your early years and how well you have imbibed them into yourself to demonstrate when required.
The above is not a complete list but an indicative one. May be one can add much more that goes into making a successful medical representative. In a nutshell, a medical representative is trained to be his own business guy within his territory and the skills he develops stand him in good stead for life.
Before writing this article, I interviewed a few national level sales managers of some pharma companies who are supposed to have moved the digital way and some have gone even mobile on it. But to my disappointment, I found most of these companies have bought bloated software at a big cost and are stuck either with the implementation or with obsoleteness after they had implemented with no way of forward integration without incurring huge costs again. Also buying costly software is not a solution for smaller companies.
Cloud Computing Technology that can be useful for medical reps
Read the following tools and imagine their places within the job functions of a medical representative. When you imagine, note that all these tools are available today independent of device and location. In other words, one can access these anytime, anywhere and through any device that is connected to Internet. You do not need powerful hardware(laptops etc) and also you need not buy any software. You can scale up or scale down your requirements. This would mean you can use it if you are a 5-reps company(SME) or a 2000-reps company(Enterprise). Size does not matter. You pay for what you use. You can use computing like electricity or water from a tap. You take a subscription and use everything. You can customize to your format. And much more.
I have categorized all the functions of a medical representative into these six major categories.
Data Storage and Management: Examples of this could be MSL(must see list) that every territory has which is a customer database, Chemists lists, rankings, all kinds of reports, detailing tools, detailing stories to go with it, photos/videos of CMEs/medical camps, expense and stock accounting, HR related documentation and all kinds of backups needed. All these can be available a click away.
Communication Tools: These include all your communication tools to be used within your team, with the rest of your company colleagues, partners and also customers.
Publication Tools: These can be used productively and innovatively in many situations in a representative’s life and business like training, updating trends, opinions, networking etc.
Information Management & Search Tools:Representatives are required to stay ahead with knowledge of current affairs, knowledge with respect to therapy areas and product category. Reps can use such tools to stay ahead of market. They can search for information and also they can let information come to them through such tools. While handling important business contacts, such information on customers and other relevant market news can provide the much needed competitive advantage.
Personal Information Manager: A rep needs to be a savvy person to plan his work and work his plan. Juggling personal and professional life can be a big task. The job demands a lot of personal time and accountability in handling the given area. So some of the easy tools can help them do things productively to stay ahead and achieve the much needed work-life balance.
Business Tools: Remember we talked of innovative ways. These tools will make the rep innovative in how he handles his customers, territory and the business. They can arrange web conferencing for some key clients with HO, collaborate well with distributor friends and manage invoices and payments in a much better way.
Each one of these tools can be mapped to existing ways of work of the representative. Organizations can integrate these in a swift and productive manner to have real time data and gain immensely from introducing such tools from the ground level of a representative.
Understand Cloud which is a boon today from the business perspective and optimize business processes for maximum efficiency. Once you map productivity and efficiency of your organization with traditional IT systems vs cloud, you will see the value in Cloud services.
What do you think? Feel free to comment. You can reach