1990- I bought my first motorbike. An AX 100R. I had always given it for service in the authorized service centers. My reasons had been simple. They are trained for that vehicle and equipped with materials to do repairs for that vehicle. They are not one-man show. There are specialized people to look at various parts of the services that the vehicle requires. They tend to be more responsible. For all these put together, their charges might be higher compared to a road-side mechanic who is all-in-all in his shop, who deals with all kinds of vehicles, has limited equipments, cannot replace spare-parts readily, over-worked as one-man show, equally responsible(let us say), charges a tad less. But I always had a feeling that one-man mechanic will do what is absolutely necessary, might not foresee problems and act on it, whereas the service-centre guys will go by the book and hence might do the necessary changes if it is in the change-this-threshold already.
Stop. Over the years I have been with my Doctor friends(yes I mean the health care practitioners) and have always been fascinated by their diagnosis, treatment methodologies. I mean the way in which they diagnose and the way in which they treat. Generally when a Junior doctor joins the senior, to start with, he will be asked to kind of sit with the senior, watch, learn, and at the end, the senior will dictate his Rxions for the junior to keep writing it. So, for outside world, it will look as if the junior is kept like a clerk to write down the senior’s dictation. But, they know what they are doing and representatives like us understood it well. When the junior grows, the senior will ask the junior, “What is your diagnosis? Why?” and then teach him why and/or why-not. This is hands-on training. After that knowing the senior’s Rxion habits he would write out on his own. Sometimes, the senior will cross-check. So, from this we can easily understand that diagnosis is the most important part. That made correct, treatment follows. By and large, the success of the treatment lies in right diagnosis.
I had seen senior paediatricians walking on the in-patient wards and stop by to tell a mother to feed, short-circuiting their original orderly rounds to go and check a baby. These, I understood, happened because they can differentiate between a cry-due-to-hunger and a cry-in-pain. They will also stop by and ask their juniors to identify “cries” in the wards. Later in clinics, I had seen doctors who would shout-out to their compounders or staff to let a crying baby in first(though the patient’s order could be well down the order of turns). And their instructing the staff to ask the respective mother to feed the crying baby. Again they can differentiate by listening-in the cries.
Stop. Today my 70cc XL didnt start and I had to depend on a road-side mechanic. He entrusted the job to a junior and the junior fiddled with the vehicle one at a time. First, he diagnosed that spark-plug was the problem and cleaned it. It didn’t work. Then he thought carburetor was the issue. He cleaned it. It didn’t work. By this time he had taken a full 45 minutes. The senior guy came around and asked him if he checked the motor for current. Then he checked it himself and then found that faulty. I had to go, get a new one and we replaced it. 5 minutes job. It was ready.
I explained to both the guys that they should not venture in to a treatment process and should diagnose first. I told the all-in-all senior owner mechanic that he should follow the doctor methodology to train his junior. He didn’t agree. He said only if the junior worked this hard(doing unnecessary things) he would learn and also would respect him(the senior). Luckily, these guys did not become doctors. World puts up with these bike-doctors this way. I made a resolution once-again not to go to the roadside all-in-all mechanic next time.
Posting this story out helped me calm down after going through this experience. If you had come this far, a big thank you for reading this.